Privacy Policy

Introduction

J Computer Solutions LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us at our location at 2008 West Main Street, Louisville, KY.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request services or consultations
• Make a purchase or payment
• Contact us via email, phone, or in person
• Subscribe to our newsletter or marketing communications
• Create an account on our website

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed through Stripe - see Payment Processing section)
• Device information (for repair services)
• Business information (for enterprise clients)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring/exit pages and URLs
• Click patterns and navigation data

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide, maintain, and improve our services
• Process transactions and send related information (confirmations, invoices, receipts)
• Communicate with you about service requests, repairs, and project updates
• Provide customer support and respond to inquiries

Marketing and Communications

Business Operations

• Analyze usage patterns and improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations and resolve disputes
• Maintain business records and accounting

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., Stripe for payment processing, email service providers, hosting services)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, safety, or that of our users and the public
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Secure payment processing through PCI-DSS compliant providers (Stripe)

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Object: Object to processing of your information for certain purposes

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Deliver targeted marketing content

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our website.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.